PRODUCT RETURN POLICY

Eligibility for Return

• Products must be returned within 7 days of purchase.

• Returns are only accepted if products are unused, unopened, and in their original packaging.

• A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Products marked as final sale or promotional items are non-returnable.

• Opened or used products cannot be returned due to hygiene concerns.

Product Return Shippment Process

• Shipping costs are non-refundable unless the return is a result of our error (e.g., wrong item sent, product defective).

Exchanges

• Exchanges are allowed for defective or damaged items.

• To request an exchange, contact customer service within 7 days of receiving the item.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

SERVICE CANCELLATION POLICY

• We understand that life can become unexpectedly busy and that plans can change without warning. That’s why we offer our clients the flexibility to change or cancel their appointment at no charge, as long as they provide us with at least a 24 hours notice.
• Late cancellations or No-Shows will be charged 50% of the service fee to cover our time and effort. We do not accept cancellation or rebooking by email. Please call the location.
• As a courtesy, we will call, text or email to confirm your service appointments one to two business days prior to your appointment date. Please confirm or change your appointments as soon as possible as missed appointments or late-cancellations will be charged the cancellation fee.
• You will not be charged for your appointment until after you receive your service, at which time you may present your pre-paid receipt/order number.
• When you schedule your appointment with us, you are agreeing to these policies.

SERVICE NON-REFUND POLICY

All sales are final and non-refundable for cash value.

You may exchange your unused purchases for another treatment or package with management approval.

One may exchange any remaining credit for other full-priced services provided.