Appointments, Cancellations & Payment Policies
Appointment & Cancellation Policy
We understand that life can become unexpectedly busy and that plans can change without warning. That’s why we offer our clients the flexibility to change or cancel their appointment at no charge, provided they give us at least 24 hours’ notice.
Late cancellations or no-shows will incur 50% of the service fee to cover our time and effort. We do not accept cancellation or rebooking by email. Please call the location directly.
As a courtesy, we will call, text, or email to confirm your service appointments one to two business days before the appointment date. Please confirm or change your appointments as soon as possible, as missed appointments or late cancellations will incur the cancellation fee.
You will not be charged for your appointment until after you receive your service, at which time you may present your pre-paid receipt/order number.
When you schedule your appointment with us, you are agreeing to these policies.
Service Non-Refund Policy
All sales are final and non-refundable for cash value. You may exchange your unused purchases for another treatment or package with management approval. Any remaining credit may be exchanged for other full-priced services provided.
Product Return Policy
Eligibility for Return
- Products must be returned within 7 days of purchase.
- Returns are only accepted if products are unused, unopened, and in their original packaging.
- A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Products marked as final sale or promotional items are non-returnable.
- Opened or used products cannot be returned due to hygiene concerns.
Return Shipment Process
Shipping costs are non-refundable unless the return is a result of our error (e.g., wrong item sent, product defective).
Exchanges
- Exchanges are allowed for defective or damaged items.
- To request an exchange, contact customer service within 7 days of receiving the item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Payment & Financial Responsibility Policy
We want your experience at Rejuvaline MedSpa to be simple, comfortable, and transparent—including payment. This policy explains how payments, cancellations, packages, refunds, HSA/FSA eligibility, and other financial responsibilities are handled.
By scheduling an appointment or purchasing services or products, you agree to the terms below.
1. Payment at the Time of Service
Payment is due when services are provided unless you have an approved payment plan or treatment arrangement in advance.
Retail products must be paid for at the time of purchase.
2. Accepted Payment Methods
We accept major credit and debit cards, cash, and other payment methods approved by Rejuvaline MedSpa.
3. Card on File
To make scheduling easier and help secure your appointment, we may ask you to keep a valid credit or debit card securely on file.
By providing a card on file, you authorize Rejuvaline MedSpa to charge it for:
- Services not paid for at the time of treatment
- Approved treatment package charges
- Outstanding balances
- Applicable late cancellation or no-show fees
- Other charges you have agreed to
Please keep your payment information current. You are responsible for updating your card if your payment information changes.
4. Declined or Unsuccessful Payments
If a payment is declined, reversed, disputed, or otherwise unsuccessful, you are responsible for resolving the balance promptly.
Outstanding balances may need to be paid before additional services are provided or future appointments are scheduled.
5. Cancellations and No-Shows
We understand that plans can change. If you need to cancel or reschedule, please provide advance notice according to our Cancellation & No-Show Policy.
A fee may apply if you cancel with insufficient notice or do not arrive for your appointment. Any applicable fee will be explained in our cancellation policy and may be charged to the card on file.
6. Treatment Packages
Treatment packages must be paid according to the terms provided at the time of purchase.
Packages are generally intended for the person who purchased them and may have expiration dates, transfer restrictions, or other conditions.
Unused package services are subject to our package and refund policies.
7. Payment Plans and Financing
If you choose an approved payment plan or financing option, you are responsible for making all payments according to the agreed-upon terms.
Services may be paused if required payments are not made as scheduled.
8. Refunds and Credits
Refunds, credits, exchanges, and adjustments are handled according to Rejuvaline MedSpa’s applicable policies and the terms associated with the service, package, promotion, or product purchased.
Services that have already been performed are generally not refundable. Some prepaid treatments, packages, promotional purchases, and products may also be non-refundable.
Please contact our team if you have questions about a specific purchase.
9. Product Returns
Retail product returns and exchanges are subject to our Product Return Policy.
Products must meet all applicable return requirements, including any time limits and condition requirements.
10. Insurance, HSA, and FSA
Rejuvaline MedSpa is primarily a private-pay practice.
Certain services or products may be eligible for reimbursement through an HSA or FSA, depending on the patient’s plan, the nature of the service, and applicable plan requirements. Eligibility is determined by the patient’s HSA or FSA administrator, not by Rejuvaline MedSpa.
Patients are responsible for confirming eligibility and understanding any documentation requirements before receiving services or purchasing products. Rejuvaline MedSpa does not guarantee reimbursement, eligibility, or tax treatment.
When appropriate and upon request, Rejuvaline MedSpa may provide a Letter of Medical Necessity (LMN) or other supporting documentation for submission to an HSA or FSA administrator. Providing an LMN does not guarantee approval or reimbursement. The patient is responsible for submitting the documentation and responding to any requests from the HSA or FSA administrator.
Patients are also responsible for determining whether services or products may qualify for reimbursement through insurance. Reimbursement and eligibility are not guaranteed by Rejuvaline MedSpa.
11. Your Financial Responsibility
You are responsible for all charges related to services, treatments, products, packages, payment plans, and other purchases made through Rejuvaline MedSpa.
If an HSA, FSA, insurance plan, or other third-party payer denies or does not reimburse a charge, you remain responsible for the full balance.
If you have questions about pricing, payment options, HSA/FSA eligibility, LMN requests, or this policy, please speak with our team before receiving services or making a purchase.
By scheduling an appointment or purchasing services or products, you confirm that you have read, understand, and agree to this Payment & Financial Responsibility Policy.